Retail Store Manager APPLY NOW

Store Manager — Worklocker Maroochydore

Location: Maroochydore, Sunshine Coast QLD

Employment type: Full-time

About Worklocker Sunshine Coast

Worklocker Sunshine Coast is a locally owned business with three stores — Maroochydore, Kawana and Morayfield — plus our own garment decoration facility. We stock the brands that matter: FXD, Steel Blue, CAT, Blundstone, Mongrel and more. We look after tradies, industrial workers and businesses across the region, every single day.

The Role

We’re looking for a hands-on, commercially minded Store Manager to lead our Worklocker Maroochydore team.

This is a genuine leadership role for someone who enjoys being on the floor, driving sales, developing people, solving problems, and creating a store environment customers want to come back to.

You’ll be responsible for the day-to-day running of the store, sales performance, team leadership, stock management, customer service, and making sure the store presents professionally at all times.

This is not a back-office role. You’ll lead from the front, set the standard, and take ownership of the store as if it were your own.

Key Responsibilities

Team Leadership

• Manage, mentor, train and coach a diverse team of staff
• Recruit, roster and manage full-time and casual employees
• Build a positive, professional and customer-focused team culture
• Hold the team accountable to service standards, sales performance and store expectations
• Report regularly on team performance, sales, stock and operational issues
• Work closely with the Head of Retail and other store managers on group-wide initiatives

Sales & Performance

• Achieve and exceed monthly sales budgets and KPIs
• Drive sales through strong customer service, product knowledge and team engagement
• Identify and develop B2B and trade account opportunities in the local area
• Monitor store and team performance daily and take action where required
• Look for opportunities to grow basket size, repeat business and customer loyalty
• Support local businesses with uniform, footwear, PPE and decoration solutions

Customer Experience

• Deliver a consistently high standard of service on the shop floor
• Build long-term relationships with trade, industrial and business customers
• Champion product knowledge across the team
• Resolve customer issues quickly, fairly and professionally
• Make sure customers leave with the right product, not just any product

Stock & Operations

• Manage stock levels, replenishment and stocktakes
• Ensure the store is clean, well merchandised and easy to shop
• Maintain strong visual merchandising and store presentation standards
• Oversee cash handling, banking and end-of-day procedures
• Manage store processes, compliance and operational standards
• Work with the wider business to ensure stock, customer orders and special orders are followed through properly

What We’re Looking For

• 3+ years’ experience managing a retail store, ideally in workwear, safety, footwear, hardware, trade supplies or a related category
• A genuine passion for workwear, safety gear and customer service, or a strong willingness to learn the industry quickly
• Strong leadership skills with the ability to build, motivate and hold a team accountable
• A customer-first mindset and the ability to build strong relationships with regular trade and business customers
• A proven track record of hitting sales targets and growing store performance
• Confidence with retail POS systems, stock management and basic reporting
• Experience with Retail Express would be an advantage
• Reliable, organised and able to juggle priorities in a busy retail environment
• Strong communication skills and a practical, solutions-focused approach
• Availability to work a Saturday rotation

What’s on Offer

• Competitive salary
• Generous staff discounts on workwear, safety gear and boots
• Ongoing brand and product training from industry-leading suppliers
• A genuine opportunity to grow with a successful, locally owned business
• Supportive owners who back their managers to run their stores
• The chance to lead an important store in a growing Sunshine Coast business

How to Apply

Apply below

Worklocker Sunshine Coast is an equal opportunity employer.